Overview
At charmacie.in, we are committed to providing our customers with high-quality organic, herbal, and natural skincare and hair care products. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we have outlined our return and refund policy below.
1. Returns:
1.1. 15-Day Satisfaction Guarantee: We offer a 15-day satisfaction guarantee on all products. If you are not completely satisfied with your purchase, you may return the unused portion of the product within 15 days of the original purchase date for a full refund.
1.2. Return Process: To initiate a return, please contact our customer service team at [charmacienaturals@gmail.com] within 15 days of receiving your order. Our team will provide you with instructions on how to return the product. Please include your order number and the reason for the return in your communication.
1.3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your product.
2. Refunds:
2.1. Refund Processing: Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 15 days of the order.
2.2. Late or Missing Refunds: If you haven’t received your refund within the specified timeframe, please check your bank account first. Then, contact your credit card company or bank, as it may take some time for your refund to be officially posted. If you’ve done all of this and still have not received your refund, please contact us at charmacienaturals@gmail.com.
3. Exchanges:
Unfortunately, we do not offer exchanges at this time. If you need a different product, please follow the return process outlined above and place a new order for the desired item.
4. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately at charmacienaturals@gmail.com with your order number and a photo of the issue. We will arrange for a replacement or refund.
5. International Returns:
For international returns, please contact our customer service team at charmacienaturals@gmail.com for further instructions.
6. Contact Us:
If you have any questions about our return and refund policy, please contact our customer service team at charmacienaturals@gmail.com.
Thank you for choosing Charmacie . We appreciate your trust in our organic, herbal, and natural skincare and hair care products.
Charmacie Naturals
128/01, K block , Kidwai Nagar, Kanpur -208011 India
charmacienaturals@gmail.com, +91 9696925155